Policies

Payment:

Your order will not be processed or shipped until confirmation of payment. You will get an email that confirms your order. 

 

Domestic Shipping:

We typically ship USPS. We are not responsible for any late packages. You will receive an email when your order has shipped which will include tracking, unless you have chosen First Class with no tracking. If you did not receive an email please reach out and we can resend you tracking.

Orders typically ship out within 3-5 business days. Processing time can be longer around holidays or launch days. If you need an item by a certain date, please reach out before placing the order. 

We are not responsible for items that are stuck in transit. Please reach out to your local post office to check on the package (they have more information than we do) or go to the shipper's website to file a claim which can get the package moving along. 

 

Address Change:

Please contact us as soon as possible with address changes to see what we can do. Once an order has shipped we can not change the address and we are not responsible for any order that has shipped to the wrong address that was provided by the customer. 

 

Refunds & Exchanges:

Please reach out if you are not happy with your product and provide reasoning. Refunds are not provided for failure to read product description. Refunds must be authorized within 7 days of delivery date. We will exchange the product if we have it in stock or refund the item cost minus shipping if it is not in stock. We do not cover return shipping. Item must be sent back in the same quality it was received. Used items will not be accepted. Certain products, such as drink ware, cannot be returned for hygienic reasons. 

We cannot accept returns or exchanges if a product was purchased from one of our wholesale partners. We can only accept returns or exchanges if the product was purchased directly from us. 

 

Damaged/Lost or Stolen Items

Please reach out within two days of receiving your item(s) with a picture of the broken item and damaged packaging. We will file a damaged mail claim on your behalf and will send a new product out as soon as possible. If we do not have the inventory left then we will find a comparable design or issue a refund.  

We are not responsible for any items lost or stolen in the mail. If the delivery is marked as delivered, we cannot do anything further. The customer is responsible for contacting USPS and filing a stolen claim.